Returns

Dear customer

Please use the following points to find out about the processing of a return or complaint and help us to process your request quickly.


1. Return from Germany

Please put a slip of paper with your surname, first name and / or order number in the package and hand it in at the nearest DHL acceptance point.


2. Return from Austria

Please put a slip of paper with your surname, first name and / or order number in the package and hand it in at the Austrian post office.

3. Returns from other EU countries

Please send us your return request by email to info@herterich.biz or using our contact form.
We will then contact you to discuss the best possible return method.

4. Returns within the statutory withdrawal period:

You can return the article (s) within 14 days of receipt of the goods without giving reasons in accordance with the statutory right of withdrawal.
For this we offer you our free return service.
Please repack the article (s) in the additional shipping box and cushion the goods if necessary.
For return see point 1.

5. Returning a defective item during the statutory warranty period.

If an item is defective within the statutory warranty period of 2 years, please contact us before sending it back:
Tel: +49 (0) 9721/474 2080 or email: info@herterich.biz
We will discuss the further process of the complaint with you immediately.
The return takes place as described in point 1.

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