Returns & Refunds

1. Return Address

2. Returns within the legal withdrawal period

You may return items within 14 days of receiving them without stating a reason, in accordance with the statutory right of withdrawal.

• Please repack the item(s) in the additional shipping carton and cushion them if necessary.
• For faster processing, please include a note with your name, order number and a short message (e.g. “withdrawal of purchase”).
• Drop the package off at the nearest branch of DHL, DPD or another carrier of your choice.
• The shipping costs for returns are to be borne by you.
• Returns can only be sent to the address listed above.

After receiving and checking the goods, we will refund the purchase price via the original payment method. Please note: We process returns every Tuesday for items received in the previous week — thank you for your patience.

3. Returning a defective item (Warranty)

If an item shows a defect within the statutory warranty period of 2 years, please contact us before sending it back.

Contact:

• Contact form — Subject: Warranty
• Phone: +49 (0) 30 / 863 2125 80

We will discuss the further procedure of the complaint with you immediately. The return is carried out as described above in section 1.